Our Promise to you is simple:
We work to deliver your order as quickly as possible.
Our Guarantee is simple, too:
For USA orders, we guarantee you'll receive it within 30 days.
Based on many, many thousands of orders, here are the typical shipping times you can expect:
|Your Location||Estimated Shipping Time|
|United States||2 - 25 days|
|Canada, Europe, Middle East||7 - 35 days|
|Australia, New Zealand||20-45 days|
|Mexico, Central America, South America||20-60 days|
95% or more of orders will fall into these timelines. And many of them will arrive on the faster side.
But please note:
These timelines may be affected by holidays, weather conditions, your country's customs department, or other reasons.
How Your Shipping Works
In some cases, your order may ship from an international warehouse or production facility.
This is especially relevant for our most popular items, which sell at extremely high volumes. As it turns out, shipping to you directly from our production location is both the fastest AND most affordable option.
How? Because we utilize special agreements many country's postal departments have with each other.
Plus, these agreements let you track your order from its birthplace all the way to your doorstep. So not only do you get your order as quickly and affordably as possible... you also get to watch complex international logistics in action. Which is neat, if you're into that sort of thing.
How to Track Your Order
In the event your shipment does originate from an international location, the tracking may initially work differently from what you're used to.
1. In some cases, it may take a few days for the tracking number to start properly updating on the USPS site.
Why? Because while USPS has agreements with many international carriers, they still don't always receive the tracking updates as smoothly as you might like. Especially when your order is passing through customs.
So don't be concerned if USPS gives you a vague or uncommon status. The shipment is definitely on its way. And know that we actively monitor all shipments' progress to ensure everything is progressing properly. (More on that below.)
2. If you REALLY want to track your order during the first few days, it may make sense to use via a more globally-oriented tracking site.
Here are the global tracking sites we recommend: 17track.net
They serve a global audience, so they're a tad wonky. But they often provide more info than USPS during the first phase of your shipment.
And then after that you can always switch back to USPS or whatever shipping carrier to track its progress as normal.